Utilizing the PInnacle Call Scripting system from Proteledata, we are able to capture caller information quickly and efficiently to best serve the needs of our client.
We understand the importance of each and every call to your business and our agents focus on each callers need. Each caller is a source of revenue for you and your business and our call scripts are designed to make the callers experience a professional one. Our agents have access to on-line help screens; thereby assuring appropriate information is available to our agents and relayed as they are speaking with your callers.
All of your incoming phone calls will be answered with the name of your company and your callers will receive a positive assurance their call is going to get the attention it deserves. We are available 24 Hours a day / 7 Days a Week, to cover your phone lines whether you are closed for the business day or need our assistance for covering short-staffing situations.
Once your messages have been entered into our computerized messaging system, our telephone service representatives can contact your On-Call Representative via Digital or Alpha-Numeric Pager, call them at home or any other designated number.
In addition, we can provide your office with a fax print out or e-mail of all messages taken and dispatched on your behalf.
Our call answering system has been integrated with our redundant Voice Over Internet Protocol (VOIP) telephone circuits from our telephone providers
These circuits provide us with Caller Name & Caller ID Information. This feature is invaluable to the servicing of our clients. When answering a call; we are able to quickly verify a caller’s name and telephone information for added efficiency in our call handling.
- MANAGEMENT & CUSTOMER SUPPORT TEAM Our on-line agents are supported by a team of highly trained service personnel, a professional management team and our company owners 24 hours a day. We also have dedicated Customer Service Representatives available to assist you with any questions or changes on your account.
- ABILITIES BACKED UP BY PROFESSIONAL EXPERIENCE BPE has been answering for the business community for over 30 years and is currently the preferred telephone answering service provider for many area home health care agencies.
- AVERAGE SPEED OF ANSWER We consistently achieve an Average Speed of Answer of 18 seconds (3 Rings) or less for over 77% of our calls.
- DISASTER PREPAREDNESS BPE has been site certified by the Association of TeleServices International (ATSI) for disaster preparedness, meaning no need to panic if your office goes down.
- AWARD WINNING SERVICE In June 2007, BPE won the coveted ATSI Award of Excellence for outstanding customer service for the second year in a row.
- TELEPHONE ANSWERING SERVICE INDUSTRY LEADERSHIP For many years BPE has been a leader in the telephone answering service industry. We are a beta test site for our vendors for most new software. Our management team is also asked to speak at many industry meetings, and currently serve leadership positions in several telephone answering service industry trade associations.
- LATEST EQUIPMENT & TECHNOLOGY Our equipment and technology is cutting-edge and up to date. This allows us to work efficiently and effectively on behalf of our clients.
- SAVES YOU MONEY We are more cost efficient than hiring even one receptionist, and we are here at all times, friendly and equipped with information, to make sure you never miss a lead.