Request Information

Please fill out this form to receive more information on your services.

 

Please do not use this form for any Employment related questions. Such inquiries will not reach Human Resources.

Required *

  Refresh Captcha  
 



Better Serve Your Business by Adding Voicemail Service PDF Print E-mail
Friday, 23 March 2012 14:44

Running a business successfully and efficiently is certainly a trying task.  With so many things to keep track of, and so many ways to throw money away, there's always something on your mind--and things are easy to forget. Just as you and your business are always moving, so are your clients. Using our live operator answering service is an easy solution to make sure you capture every lead, but what about those situations when a live operator is not needed?

That's where our voicemail services come in. Using a voicemail box with BPE allows your you messages to be easily accessible by you however you like! Access your mail box from our secure web interface, your cell phone, or home phone. Use our web interface to listen to your voicemail online at any time, make changes to your account, or recover caller ID information. You can even receive faxes directly to your voicemail number and view them as PDF files, or have them sent to your email upon receipt.

Just as organization becomes a breeze, so does keeping in touch with clients. Reach your mailbox by phone, and not only can you access your voicemail messages, but you can directly dial out to return calls, with full long distance and conference capabilities. Just as you can reach your mailbox from any number, you can safely dial out to callers while maintaining your privacy with customized caller ID. Your outbound calls are recorded as well, so you don’t need to worry about missing an important detail.

To ensure you never miss an important call, you can also take advantage of our comprehensive alerts. Complete with caller ID, we can notify you by email with WAV or MP3 file attachment, text, phone, or pager to alert you as soon as your mailbox has a new message.  And, with live operator backup, you never have to worry about a full mailbox again.

Perhaps best of all, taking advantage of our voicemail services can drastically reduce your costs. Give your callers the option to speak to your voicemail, and many callers will happily seize the opportunity. This decreases unneeded talk time with a live operator, which in turn, increases your savings significantly. Get started with our voicemail service now, and experience the benefits--and savings-- for yourself.

To get started today with voicemail, call us at 978-232-8950 or toll free 1-800-649-6767 for more information.

 
Save Money with Voicemail Pre-Screening PDF Print E-mail
Monday, 12 March 2012 15:48

While some clients prefer the benefit of speaking with a friendly, informative person on the other line no matter what time of the day they reach your business, this world is a busy one. Many clients simply don't have the excess time to spare. Sometimes privacy dictates your clients reach you--and only you. You know that when a business works efficiently, it caters to all of its customers according to their needs.


With the help of our voicemail pre-screen service, we can provide your clients with the best, customized solution to fit their needs when they need to reach you. Our voicemail pre-screen allows you not only to inform callers of important information about your business, but also can offer options to suit your callers in the most efficient way possible.


Whether it's providing your office hours, after-hours policies, or simply letting the caller know they've reached your answering service, voicemail pre-screen messages save time on both you and your client's behalf, and saving time saves money. By reducing unnecessary call time with an operator, your costs are greatly diminished. And, it's also easy to direct your caller to where they want to go: callers that need to speak to you directly, or wish to speak with a telephone service representative have the option to do so, while those who simply want to relay a quick voicemail can be directed to your voicemail box.


Taking advantage of our pre-screening on all of your business’ incoming calls is not only incredibly cost effective, but with more options and information available for your customers, it is also a move that will build and promote a reliable customer service reputation for your company.


To get started today with voicemail pre-screen, call us at 978-232-8950 or toll free 1-800-649-6767 for more information.

Last Updated on Monday, 12 March 2012 15:53
 
BPE Makes Messaging Secure and Reliable PDF Print E-mail
Thursday, 16 February 2012 17:47

BPE has partnered with OnPage to bring reliable secure messaging to our customers!

Not only is OnPage HIPAA HITECH compliant, and the only paging method that give TRUE 2 Way delivery confirmation, but it also allows our pager-carrying clients to carry only 1 device!

OnPage is an application you install on your smartphone (iPhone and Blackberry devices currently supported, Android coming soon!) that BPE has a direct communication gateway to.

  • Saves Money - Guaranteed lower rates than traditional pager services
  • Eliminates Multiple Devices - Lets you consolidate functions and devices to just one, your smartphone
  • Confirmations - Know when a page is delivered, read or replied to
  • Zero IT Cost - Eliminate infrastructure and hardware maintenance with completely hosted service
  • Optional OnPage Web Management Console - A web based pager dispatch system to manage contacts, track receipt, delivery and read confirmations
  • Easy  Integration- Able to integrate with your existing on-call system
  • Global Connectivity - Works where ever you have cellular or wireless (wi-fi) coverage
  • Multiple Methods of Messaging - Send or receive a page via email, phone, pager, web or from the application itself
  • Reliable Service - Secure and private cloud computing that functions during the most challenging of times
  • Virtual Pager - Mimics the functionality of a traditional pager with continuous alerts until pager message is acknowledged
  • Dedicated Inbox & Outbox- Pager alerts rise above the clutter of routine emails, SMS and phone calls
  • Carrier Agnostic - Works on all carriers
  • History of Priority of Messaging - Onset Technology has years of emergency and priority messaging experience

Isn't everything is always better on one device?

 
AOE Year FIVE PDF Print E-mail
Friday, 03 September 2010 12:30

Press Release from ATSI

Outstanding Service Earns National Award

Business & Professional Exchange, Inc. wins ATSI Award of Excellence

Business & Professional Exchange, Inc. of Beverly, MA has been honored with the exclusive 2010 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Business & Professional Exchange, Inc. was presented with the award at ATSI’s 2010 Annual Convention held at the Westin Gaslamp Quarter, San Diego, CA.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients - the cornerstones of the Call Management Industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence

"The training the agents of ATSI members receive in preparation for professionally handling these test phone calls is the best assurance that an Award of Excellence Winner is a high quality provider of telephone answering services!" says ATSI President Larry Goldenberg.

Now a five-time winner, Business & Professional Exchange, Inc. earned the Gold Award for five consecutive years. ATSI extends its congratulations to the staff of Business & Professional Exchange, Inc. on their proven quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Last Updated on Friday, 03 September 2010 16:17
 
AOE 2008 PDF Print E-mail
Thursday, 20 March 2008 00:00

For Immediate Release: Monday, July 7, 2008
Contact: Michael Shaw (978) 232-8950

Outstanding Service Earns National Award for Third Year in a Row

Business & Professional Exchange, Inc. Wins ATSI Award of Excellence

Business & Professional Exchange, Inc. (BPE), of Beverly, MA a 24/7 call center and answering service has been honored with the exclusive 2008 Award of Excellence for the third year in a row. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. BPE was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.


After six months of intensive testing, an independent panel of judges scored callhandling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80%
or better in ALL categories, they are presented with the coveted Award of Excellence.


"We're excited to receive this award for the third consecutive year. It really demonstrates our commitment to providing the best possible customer service to our clients," says Michael Shaw, President of BPE.


“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels.” says ATSI President Allan Fromm. “We congratulate Business & Professional Exchange, Inc. for their achievements.”


ATSI extends its congratulations to the staff of Business & Professional Exchange, Inc. on their proven quality service to their customers.
To learn more about Business & Professional Exchange, Inc., please visit http://www.bpeinc.com
To learn more about ATSI, please visit http://www.atsi.org or contact Charlene Glorieux, (866)896-2874.

Last Updated on Saturday, 04 September 2010 10:24