We are excited to partner with BPE. They have an excellent reputation, are family-owned business and have experience with HIPAA call answering services for our busy Ambulatory Specialty practice.
Satisfied BPE Customer
Never Miss a Call with BPE’s Professional Answering Services
Trusted businesses partner since 1976 – Based in Beverly, MA, serving clients nationwide
BPE is a leading provider of inbound call answering services, offering 24/7 live support, emergency dispatch, and customized messaging solutions. Since 1976, we’ve helped businesses stay connected, protect their reputations, and deliver excellent customer service—day and night.
Why Choose BPE, Inc. for Your Call Answering Needs?
For almost 50 years, Business & Professional Exchange, Inc. has been the trusted voice for businesses across New England and beyond. As a family-led company in Massachusetts, BPE, Inc. understands the critical importance of every phone call. We’re not just an answering service company; we’re an extension of your team, dedicated to providing a seamless and professional experience for your callers, every time.
Here’s what sets BPE apart:
Never miss an important call with our around-the-clock answering services. Our after-hours answering services provide virtual receptionists available nights, weekends, and holidays.
Whether you need basic message taking or fully customized answering service solutions with industry-specific call scripts, our team tailors every aspect of our service to your exact procedures—ensuring smooth and professional communication.
Get live phone answering for medical calls with our dedicated healthcare answering team. We offer fully trained and HIPAA-compliant healthcare virtual receptionists for compassionate call support.
Whether you’re a solo entrepreneur or a nationwide enterprise, BPE has the experience and infrastructure to support your needs. Our call answering solutions scale with your business, offering the same high level of professionalism no matter your size or industry.
Our inbound call center agents are expertly trained in call handling techniques, industry-specific protocols, and professional phone etiquette. With decades of experience, we deliver the reliability and excellence your business communication strategy deserves.
24 Hour Answering Service Solutions
We offer comprehensive call answering and messaging solutions designed to improve your customer communication and streamline your business operations:
Live Virtual Receptionist Services
Capture every opportunity with our 24/7 live answering services. Our virtual receptionists utilize one of the best call scripting systems for efficient information gathering and treat each caller as a valuable potential customer.
24/7 Emergency Answering Services
In critical situations, rely on our prompt and professional emergency response services. Our agents are HIPAA-certified and follow specific protocols to gather essential details, dispatch personnel when necessary, and provide reassurance to callers, safeguarding your reputation for reliability.
Voicemail Service for Small Business
Ensure you never miss important communications with our secure and reliable voicemail answering service. Benefit from message transcription and flexible delivery options via email or SMS, allowing you to stay informed and respond efficiently—24/7.
Custom Live Answering Service for Your Industry
BPE understands the unique communication needs of various industries. Whether you’re a solo practitioner or a large organization, BPE provides the flexibility and expertise to meet your communication needs. We provide the best answering services for:
…and many more! We provide inbound call center solutions for virtually every type of business.
Client Reviews
BPE’s answering service has been utilized successfully by several of our practices, as well as large tertiary centers in the Boston area.
Medical Practice Manager
This new answering service has greatly improved our customer satisfaction. BPE’s customized answering service was trained to include pertinent information previously missing from our prior answering service.
Satisfied BPE Customer
BPE: Your Partner for Expert Call Answering Services
BPE has operated as a New England call center for about 50-years! As a family-owned and operated business, we hire reliable virtual receptionists that are dedicated to providing exceptional call answering services across the entire United States. We believe in bringing a personal touch to professional communication, ensuring your callers feel valued and heard, every time.
Don’t let another call go unanswered or a potential opportunity slip away. Partner with BPE and experience the peace of mind that comes with reliable, customized call answering. Let us focus on what we do best – professionally and attentively managing your calls – so you can concentrate on what you do best: growing your business.